Date of Award

3-2025

Document Type

Thesis

Degree Name

Master of Science

Department

Department of Systems Engineering and Management

First Advisor

John J. Elshaw, PhD

Abstract

The COVID-19 pandemic significantly reshaped workplace practices, accelerating the adoption of telework. This study examines the job satisfaction of supervisors in telework environments, focusing on qualitative analysis of survey responses from 41 supervisors in the Department of Defense (DoD). Through thematic analysis, the research identifies key factors influencing supervisor satisfaction. These themes include flexibility, communication challenges, resource gaps, and the unique stressors of managing remote teams. Findings reveal that while telework offers benefits such as improved work-life balance and productivity, it also presents challenges like reduced team cohesion, blurred work-home boundaries, and difficulties in performance management. Grounded in Herzberg’s Two-Factor Theory and General Systems Theory, the study underscores the need for targeted organizational support, including enhanced technology, training for remote supervision, and hybrid work models. Recommendations emphasize tailored telework policies and investments in communication infrastructure to foster supervisor satisfaction and effectiveness. This research contributes to the current understanding of telework’s impact on supervisors and offers actionable insights for optimizing remote work practices.

AFIT Designator

AFIT-ENV-MS-25-M-056

Comments

An embargo was observed for this posting.

Distribution A: Approved for public release, Distribution Unlimited. PA case number 88ABW-2025-0550

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