Creating Effective Response Communications
Document Type
Book
Publication Date
9-2-2025
Abstract
This chapter synopsizes several emergency response communication approaches and strategies from government and private sector emergency management practitioners. Many of the suggestions come from lessons learned in the aftermath of major disasters. The first step is understanding the scope of emergency response communications, which includes four strategic communication elements: stakeholders, organizational leadership, planning, and situational awareness. The second step is an awareness of the systemic structures of response communications, which are characterized by communications planning, information coming in, information going out, messengers, staffing, training and exercise, and monitoring, updating, and adapting. Finally, the chapter describes the important aspects of social media in planning emergency response communications and developments with social media.
Source Publication
Handbook of Emergency Response (Second Ed.)
Recommended Citation
Johannes, Tay. “Creating Effective Response Communications.” Handbook of Emergency Response, by LeeAnn Racz and Adedeji B. Badiru, 2nd ed., CRC Press, 2025, pp. 56–69. https://doi.org/10.1201/9781003648178-4.
Comments
This work was published as a chapter of Handbook of Emergency Response, 2nd Edition, and may be accessible through your institution using the DOI link below.