Date of Award

12-1992

Document Type

Thesis

Degree Name

Master of Science

Abstract

This study measured the relationship between Medical Systems Office staffing source (i.e., military medical, military communications/computer, civilian government, and contractor personnel) and quality of automated information services provided at CONUS USAF medical centers. A literature search determined that information system quality is best measured on eight dimensions: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. The CIO at each medical center was surveyed to determine the level of system conformance to Air Force standards and to gather data on each MSO staff. Users at the medical centers were also surveyed in order to measure performance, features, reliability, serviceability, aesthetics, and perceived quality. The users were given the opportunity to evaluate up to three different information systems in operation at their medical center. Approximately 42.5 percent of the user survey population responded. No relationship was evident between MSO staffing source or source of staff supervision and the level of quality of information services. Further, the level of quality was unrelated to the types of information systems in operation.

AFIT Designator

AFIT-GIR-LSR-92D-3

DTIC Accession Number

ADA258416

Comments

Presented to the Faculty of the School of Logistics and Acquisitions Management of the Air Force Institute of Technology

The authors' Vita pages are omitted.

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