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We use an agent-based simulation methodology to study airline passenger boarding using measures that reflect both the customer experience and airline efficiency perspective. This approach supports exploration of models of actual aircraft used in practice and detailed modeling of passenger dynamics. This paper discusses the modeling approach and a set of experiments comparing several boarding strategies from practical settings as well as the literature.


This article appears in Volume 11 of the Journal of Applied Operational Research, published by ORLab Analytics, Operational Research Laboratory of Western Canada.

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Journal of Applied Operational Research