Date of Award

9-1991

Document Type

Thesis

Degree Name

Master of Science

First Advisor

Guy S. Shane, PhD

Abstract

The purpose of this study was to evaluate the effect of work attitudes and rewards on the performance of TAC base level Supply personnel. The research used a survey instrument to examine a cross section of all enlisted employees assigned to various positions within TAC Supply. The research had four major objectives: (1) test three causal hypotheses through path analysis to determine if the research results supported or disconfirmed each of them; (2) determine if individuals functioning in customer service positions are significantly different than those who are not supporting customers; (3) identify opportunities available to Supply managers for improving their organizations; and (4) provide a benchmark for future work attitude evaluations. Path analysis revealed support for performance as a predictor of satisfaction and commitment, but not vice-versa. Rewards were not found to have much of an affect on performance, but were found to affect satisfaction. Organizational commitment was found to have the greatest influence on performance. The only difference between the two groups of employees lied within their response to intrinsic reward satisfaction for customer service efforts. Recommendations were subsequently offered to Supply managers and suggestions for future research were given.

AFIT Designator

AFIT-GLM-LSR-91S-17

DTIC Accession Number

ADA246734

Comments

The author's Vita page is omitted.

Presented to the Faculty of the School of Systems and Logistics of the Air Force Institute of Technology, Air University, in Partial Fulfillment of the Requirements for the Degree of Master of Science

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