Date of Award
9-1991
Document Type
Thesis
Degree Name
Master of Science
First Advisor
Robert E. Trempe, Lieutenant Colonel, USAF
Abstract
Operation Desert Shield/Storm provided an opportunity to test the planning for U.S. forces to operate in a low intensity conflict. Both operations provided the opportunity for the logistics community to observe how the support forces provided the required supplies to the forward combat forces. In response to customers' requests, the U.S. Transportation Command created Desert Express, a daily package express flight from Charleston, SC to Saudi Arabia. The research question addresses the how and why Desert Express came about. Additional investigative questions cover the following: mission objectives, planners' and customers' expectations, system performance, and implications on the Defense Transportation System. One major finding, the Desert Express system was successful. Equally important, the customer perceived that the system worked. Processes that evolved during mission execution, have applicability in the day-to-day peacetime environment.
AFIT Designator
AFIT-GLM-LSM-91S-64
DTIC Accession Number
ADA246747
Recommended Citation
Thalheim, Thomas C., "Desert Express: An Analysis on Improved Customer Service" (1991). Theses and Dissertations. 8145.
https://scholar.afit.edu/etd/8145
Comments
The author's Vita page is omitted.
Presented to the Faculty of the School of Systems and Logistics of the Air Force Institute of Technology, Air University, in Partial Fulfillment of the Requirements for the Degree of Master of Science