Date of Award

9-1992

Document Type

Thesis

Degree Name

Master of Science

First Advisor

Anthony P. D'Angelo, PhD

Second Advisor

John W. Shishoff, Lt Col, USAF

Abstract

he Royal Australian Air Force (RAAF) needed to develop performance measurements (PMs) to support its Program Management and Budgeting (PMB) System. This research assessed the use of the concepts of the Theory of Constraints (TOC) to develop those PMs. The literature indicated that: traditional accounting PMs were not always suitable in an environment of continuous improvement; Activity Based Costing did not provide the required measures; and non-financial PMs were supplanting the older measures. Further, governments faced unique problems in developing PMs, particularly in defining the outcomes to be measured. Using the Critical Theory and Action Research methodologies, and a case study approach, the research derived guidelines from PMB to develop the RAAF PMs, examined the possible use of TOC in government organizations, developed an example of PMs which could be used by the RAAF, and compared the developed PMs with the PMB guidelines. The research found that difficulties arose when operationally defining the outputs of the RAAF, requiring the use of proxy measures. However, with slight modifications, the TOC concepts could be applied to the development of RAAF PMs. Development would be an iterative process, requiring refinements as users gained experience with the PMs.

AFIT Designator

AFIT-GLM-LSG-92S-30

DTIC Accession Number

ADA259731

Comments

The author's Vita page is omitted.

Presented to the Faculty of the School of Systems and Logistics

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