Date of Award

9-1993

Document Type

Thesis

Degree Name

Master of Science

Abstract

The purpose of this thesis was to determine if current supply management indicators provide supply managers with quality measurement tools. This research developed the Quality-Based Metrics Framework, consisting of customer focus and continuous process improvement with underlying supporting elements of time and cost. A literature review determined an appropriate framework for improving logistics indicators. Interviews with supply analysts and a review of pertinent publications identified the most commonly used supply management indicators. A focus group of highly experienced senior supply officers determined the usefulness of currently used indicators in terms of the framework. Using the input from the focus group, the authors developed a revised list of metrics which strongly reflected the elements of the framework. The revised metrics were evaluated by the same focus group and found to be more useful in terms of the framework. These results were validated by surveying a sample of senior supply managers throughout the Air Force. The results indicate that the current supply indicators could be improved to provide managers with better quality management tools.

AFIT Designator

AFIT-GLM-LAL-93S-8

DTIC Accession Number

ADA275979

Comments

Presented to the Faculty of the School of Logistics and Acquisitions Management of the Air Force Institute of Technology

The authors' Vita pages are omitted.

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