Information System Availability Status and its impact on Customer Wait Times

Author

Joshua A. Cramer

Date of Award

3-2023

Document Type

Thesis

Degree Name

Master of Science

Department

Department of Operational Sciences

First Advisor

William A. Cunningham III, PhD

Abstract

The Military Personnel Flight relies on Air Force Information Systems, specifically the Defense Enrollment Eligibility and Reporting System (DEERS), to manage the personnel records. When DEERS experiences a failure, then the operational ability of the Military Personnel Flight is affected. This study aims at identifying the impact Air Force information system’s availability status has on customer wait times using linear regression.

AFIT Designator

AFIT-ENS-MS-23-M-115

Comments

A 12-month embargo was observed.

Approved for public release. Case number on file.

Recommended Citation

Cramer, Joshua A., "Information System Availability Status and its impact on Customer Wait Times" (2023). Theses and Dissertations. 6989.
https://scholar.afit.edu/etd/6989