Date of Award


Document Type


Degree Name

Master of Science

First Advisor

Kim S. Campbell, PhD

Second Advisor

Marsha Kwolek, PhD


This research investigated the individual factors which directly impacted the effectiveness of the 4950th Test Wing local area network (LAN). Areas of interest included the relationships between demographic and user attitude factors and LAN effectiveness. A literature review provided the basis for: 1) operationally defining effectiveness as a subjective measure of user satisfaction; 2) identifying specific factors which impact information system effectiveness; and 3) developing a research instrument to measure user attitudes and user satisfaction. A questionnaire was administered to 342 LAN users 173 were returned (a response rate of 51 percent). Sixteen factors (eight demographic factors and eight attitude factors) were treated as independent variables and user satisfaction was the dependent variable. Data analyses revealed that no demographic variables were significantly related to user satisfaction/LAN effectiveness. The global attitude factor (all seven attitude factors together) showed a positive relationship with the dependent variable. The two individual attitude factors, system understanding and training and job performance were the strongest predictors of user satisfaction/LAN effectiveness.

AFIT Designator


DTIC Accession Number



Co-authored thesis.

The authors' Vita pages are omitted.

Presented to the Faculty of the School of Logistics and Acquisition Management of the Air Force Institute of Technology.