Mark I. Wade

Date of Award

9-1996

Document Type

Thesis

Degree Name

Master of Science

First Advisor

James R. Van Scotter, PhD

Abstract

This study evaluated the TQM facilitator training course at Wright-Patt Campus, Wright-Patterson AFB. One-hundred sixty-two civilian and military trainees completed a 113 item survey containing 7 outcome scales based on Kraiger's (1993) cognitive, skill based and affective training outcomes. Additional criteria, including experience, training, attitudinal, personality, and organizational support factors, were evaluated for their influence on training outcomes. Results from intercorrelational and hierarchical regression analysis strongly supported the theoretical model of effective facilitator training and suggest that the Wright-Patt Campus does provide effective TQM facilitator training. This study also identified several factors that appear to contribute to improved facilitator effectiveness: experience, training, personality, attitude, and organizational support.

AFIT Designator

AFITGCM-LAR-96S-9

DTIC Accession Number

ADA321498

Comments

Presented to the Faculty of the Graduate School of Logistics and Acquisition Management of the Air Force Institute of Technology

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