Date of Award

3-2021

Document Type

Thesis

Degree Name

Master of Science

Department

Department of Operational Sciences

First Advisor

Raymond R. Hill, PhD

Abstract

A shortage of resources and system failures have put a strain on Military Personnel Flights (MPFs) being able to service their customers in a timely manner. Prolonged customer wait times are becoming a common problem in most MPFs creating problems between the relationship of the customers and leadership. This research uses historical data of an MPF to develop a simulation model of daily operations in an MPF. Subject matter expertise of current MPF operations and resource levels were used to provide a baseline model of the MPF queuing system. The analysis examines the effects of number of Defense Enrollment Eligibility Reporting System (DEERS) terminals, the number of personnel and their work efficiency rating on average customer wait times. The goal is to produce a simulation model that an MPF can utilize. The simulation model will provide insights in how to improve the current operations of the MPF to reduce customer wait times. The results recommended MPFs have 5 terminals with 6 or more personnel with an efficiency rate of 0.95 or less to significantly reduce the customer wait times, and manage the resources utilization rates.

AFIT Designator

AFIT-ENS-MS-21-M-148

DTIC Accession Number

AD1129136

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