Date of Award

3-2003

Document Type

Thesis

Degree Name

Master of Science

Department

Department of Systems Engineering and Management

First Advisor

Mark A. Ward, PhD

Abstract

The productivity paradox is a theory that suggests that investments in Information Technology (IT) do not necessarily lead to associated gains in the productivity of the organization (Malakoff 2000; Hitt and Brynjolfsson, 1996). This perception leads practitioners to question if acquiring new IT systems for the sake of having the latest technology will make their organization any more productive (Liebmann, 1996). Understanding the problem that is facing the practitioners, this research was undertaken to attempt to answer some of the underlying questions relating to the perceptions held about the relationship between IT expenditures and workplace productivity with respect to Air Force communication squadrons.

AFIT Designator

AFIT-GIR-ENV-03-14

DTIC Accession Number

ADA415272

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