Date of Award

3-2003

Document Type

Thesis

Degree Name

Master of Science

Department

Department of Systems Engineering and Management

First Advisor

Mark A. Ward, PhD

Abstract

Retention and retrieval of organizational memory has been the concentration of many conceptualized models of an organizational memory information system (OMIS). This thesis presents an extended view for system development of an OMIS from a knowledge management perspective. The United States Air Force maintains various career-related mailing lists (listservs) for information technology (IT) specialists sponsored by the Air Force Communications Agency (AFCA). AFCA has realized the importance of monitoring the communication for patterns in content and behavior. This thesis details an experimental study, which includes a repository of computer-mediated communication (CMC) of IT specialists, analyzed by software created for this study, the OrgDiscovery system. This system is designed to visualize the content and behavior patterns of computer-mediated communication. The purpose of this study is to show that visualization of mailing list communication provides a more usable method to make conclusions about the participants of mailing lists versus the text-based Microsoft Outlook. M.S. Outlook is the mail program currently being used by management to store and review mailing list emails.

AFIT Designator

AFIT-GIR-ENV-03-05

DTIC Accession Number

ADA415132

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