Date of Award

3-20-2008

Document Type

Thesis

Degree Name

Master of Science in Engineering Management

Department

Department of Systems Engineering and Management

First Advisor

Dennis D. Strouble, PhD

Abstract

The Air Force Civil Engineer Support Agency (AFCESA) has developed information systems in support of civil engineer operations. Over the last decade, the number of systems has grown to support the breadth of civil engineer functions. At this time, numerous (900+) decentralized systems support civil engineer functions around the world. Due to budget constraints, AFCESA is transforming civil engineer business processes to leverage the workforce in an optimized fashion. In support of this transition, AFCESA is posturing to acquire new information systems in support of civil engineer business processes. To help AFCESA improve upon its suite of information systems development efforts it is important to evaluate the effectiveness of its current systems. This thesis develops a model based on cumulative research to assess information system effectiveness. The thesis evaluates 10 systems developed for the civil engineer community. Predictors of information system effectiveness are System Quality, Information Quality, and Service Quality. The study indicates that one system, GeoBase, is significantly better in all areas of information system effectiveness. It is recommended that future system development be fashioned after GeoBase.

AFIT Designator

AFIT-GEM-ENV-08-M05

DTIC Accession Number

ADA502478

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