Date of Award

9-15-2016

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Department of Operational Sciences

First Advisor

Jeffrey Ogden, PhD.

Abstract

Supply chain workers make observable, preventable errors while completing their assigned tasks in the shipping process. Previous research has indicated that individuals with a greater grasp of their work and better system knowledge are less likely to commit interpretation errors. We believe worker-performance may, likewise, be affected by an individuals knowledge of why and where they fit into a larger system defined as mission knowledge. To assess our research objectives, we conduct a controlled experiment with 100 workers in the Air Force supply career field to discern how mission clarity, that is, education, experience and subject characteristics affect pick and pack errors in simulated warehouse order fulfillment tasks. Results indicate that participants who received the experience treatment committed fewer errors, resulting in increased task performance.

AFIT Designator

AFIT-ENS-DS-16-S-073

DTIC Accession Number

AD1017992

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