Date of Award


Document Type


Degree Name

Master of Science

First Advisor

Norman Ware, PhD

Second Advisor

Arthur Munguia, PhD


This research focused on developing a Cost Benefit Analysis process for Program Managers to implement when deciding what technical order format-- paper, computerized or automated--to purchase. Factors which determined the outcome are costs life cycle cost considering technical order format qualitative issues characteristics which are benefits of a technical order format and system responsiveness time required to develop or modify a technical order in each format. A literature review revealed problems with the paper technical order format, management infrastructure, quantitative cost estimates for different formats, and different techniques which could be used for a cost benefit analysis. Structured interviews were used to gather, from functional experts, subjective data and historical data about technical orders. The data collected was then used in one of three measurement techniques: 1) a simulation model to estimate the amount of time required to develop and modify each technical order format; 2) a life cycle cost analysis spreadsheet to evaluate the cost of each format; or, 3) an analytical hierarchy to determine which technical order format is the best. On the basis of the estimations and assumptions made for this analysis, the research determined that the automated technical order format is the best format.

AFIT Designator


DTIC Accession Number



Co-authored thesis.

The authors' Vita pages are omitted.

Presented to the Faculty of the School of Logistics and Acquisition Management of the Air Force Institute of Technology.