Date of Award


Document Type


Degree Name

Master of Science

First Advisor

David K. Vaughan, PhD

Second Advisor

Floyd R. Anible, PhD


Because the Department of Defense is facing budget and manpower reductions, the importance of productivity, efficiency, and effectiveness in daily operations is being stressed. Unfortunately, the VOC performance measure does not adequately apply these concepts. By examining the concepts of productivity, efficiency, and effectiveness, the inadequacy of the VOC measure is highlighted. A review of research into performance measurement is conducted, with emphasis on USAF transportation squadrons, to examine perceptions about the VOC measure. Because the VOC measure is viewed as inadequate, a review of performance measurement indicators throughout the government is analyzed to determine the type of performance measurement system that should be used for vehicle maintenance units. The use of linear regression is advocated. This research also identifies the seven independent factors perceived by transportation officers as impacting the performance of vehicle maintenance the most These factors include training levels of assigned personnel, parts availability, available manpower, budget available for vehicle maintenance, tool and equipment availability, age of vehicle fleet, and experience (number of years) of assigned personnel and should be included in a regression model to accurately establish and compare the performance levels of vehicle maintenance units. Vehicle Maintenance, Vehicle Out Of Commission Standard, Performance Measurement, Systems, Performance Standards, Productivity, Efficiency, Effectiveness.

AFIT Designator


DTIC Accession Number



The authors' respective Vita pages are omitted.

Presented to the Faculty of the Graduate School of Logistics and Acquisition Management of the Air Force Institute of Technology.