Date of Award


Document Type


Degree Name

Master of Science

First Advisor

T. Scott Graham, PhD


The purpose of this research was to improve the effectiveness of organizational meetings thereby reducing the waste from ineffective meetings. Specifically, this thesis sought to answer three research questions addressing the essential elements for effective meetings, the benefits from productive meetings, and the information and skills critical to conducting meetings. The research questions were essentially answered through a comprehensive literature review and the use of the Delphi Technique. However, the solicitation of meeting materials from 16 Malcolm Baldridge National Quality Award winners and 90 Fortune 1,000 firms provided additional information. Seven experts, representing Air Force and industry, participated in two rounds of the Delphi Technique. The research identified the need for a concise and realistic length management tool to instruct managers on how to conduct effective meetings. Further, research highlighted that few corporations in industry have such a tool, even among those firms recognized as being the pinnacle of quality. The culmination of this effort was the development of an effective meeting management guide to outline and discuss the key elements for preparing and conducting organizational meetings. Recommendations to implement effective meeting management training using the guide are discussed.

AFIT Designator


DTIC Accession Number



The author's Vita page is omitted.

Presented to the Faculty of the Graduate School of Logistics and Acquisition Management of the Air Force Institute of Technology.