Date of Award

12-1997

Document Type

Thesis

Degree Name

Master of Science

Abstract

Strategic performance measures are being used to define and communicate longer term planning imperatives to organizational members and external stakeholders. These measures are designed to support the concept of a strategic management process, in which the progress towards strategic goals, and also the goals are continuously reviewed and updated. The measures are linked through associations and communicate the strategy as a series of hypothesized cause and effect relationships. One such performance measurement system, the balanced scorecard, describes the organizational strategy with reference to four common organizational perspectives: Financial, Customer, Internal Process and Growth and Development. A case study is performed to produce a balanced scorecard for a base level Air Force logistics organization. The four perspectives were found to provide a good framework for the squadron's strategic concerns. More research is required to gauge the effectiveness of the strategic management process.

AFIT Designator

AFIT-GIR-LAL-97D-8

DTIC Accession Number

ADA338879

Comments

Presented to the Faculty of the Graduate School of Logistics and Acquisition Management of the Air Force Institute of Technology

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