Date of Award


Document Type


Degree Name

Master of Science


Department of Systems Engineering and Management

First Advisor

Amy M. Cox, PhD


The Department of Defense (DoD) has a limited number of resources to accomplish a variety of missions which involve deploying personnel to support and maintain aircraft operating throughout the world. The DoDs maintenance structure codes maintainers to perform maintenance on specific airframes. This structure limits the flexibility of maintainers and leads to deploying resources in a reactionary manner to address capability gaps in deployed environments. The Just-In-Time Multi-Mission Airman (JIT MMA) concept aims to resolve these issues. Currently, the necessary technologies are unknown, but user toolkits are a concept to consider. A user toolkit is a concept that allows users to create, test, and share potential product designs within an experimental environment that is based on an existing production system. The DoD could explore using user toolkits to better utilize innovative maintainers within the maintenance community. However, current literature does not define the roles, tasks, and information flows that exist within a user toolkit environment. This research addresses the gap in literature by performing a model-based literature review to develop a model-framework on user toolkits. Additionally, this research applies the model-framework to The Griffin show how organizations can use the model-framework as an assessment tool for implementing user toolkits.

AFIT Designator


DTIC Accession Number