Date of Award
Master of Science
Department of Systems Engineering and Management
Daniel T. Holt, PhD
The purpose of this research was to develop a tool, using Speech Act Theory, which will help leaders better handle hostile questions they face during organizational change. Specifically, speech act theory, which outlines five question-response strategies, was used to test the effectiveness of question responses to hostile questions encountered during organizational change.
DTIC Accession Number
Gore, Michael S., "Strategies Leaders Should Use to Respond to Hostile Questions Regarding Organizational Changes: An Empirical Investigation" (2003). Theses and Dissertations. 4221.