Date of Award


Document Type


Degree Name

Master of Science


Department of Systems Engineering and Management

First Advisor

Summer E. Bartczak, PhD


The practice of content management attempts regardless of platform to ensure that pertinent information is current, relevant, and presented in a usable manner. The Air Force Communities of Practice (CoPs) are hosted by AFMC/DRW, The purpose of these CoPs is to facilitate and promote an environment of capturing and sharing knowledge among members of a particular field task or common practice. As the host for these CoPs AFMC/DRW desires to increase CoP participation efficiency and effectiveness. Addressing existing or potential content management issues will help do so. This multiple-case study research observed and interviewed managers and members of eight active CoPs busted by AFMC/DRW. This research suggested that the interviewed CoPs currently use no formally documented content management processes. Some CoP members indicated developing formal content management processes and procedures establishing a good taxonomy and better defining roles and responsibilities of content owners may help solve future content management Issues.

AFIT Designator


DTIC Accession Number