Date of Award
Master of Science
Department of Systems Engineering and Management
Kevin L. Elder, PhD
The Department of Defense Net-Centric Data Strategies number one key attribute is to ensure data is visible, available, and usable when and where needed to accelerate decision-making. The Internet provides opportunities for quick and efficient disseminating of information to the public, distributing information throughout the Air Force, and accessing information from a variety of sources. In 2002, the Air Force CIO designated the Air Force Knowledge Now (AFKN) as the center of excellence for Knowledge Management. The site is a one-stop resource, providing access to a great depth and breadth of information. This study seeks to determine how usable and accessible the web interface is to its customers. A literature review determined the usability inspection method called Heuristic Evaluation to be most favorable for this type of evaluation. The researcher conducted a case study using heuristic evaluation to determine the site usability compliance rate. A second case study using web content accessibility guidelines was then performed to determine the sites accessibility compliance rate. The study finally presented a comparative analysis of the usability and accessibility checklists to determine if any overlap occurred between the two or if one is a subset of the other. This exploratory research finds more emphasis on web usability and accessibility should be explored in the future for AFKN.
Felax, Gary A., "Web Usability Guidelines for Air Force Knowledge Now Web Site" (2005). Theses and Dissertations. 3812.