Date of Award


Document Type


Degree Name

Master of Science


Department of Operational Sciences

First Advisor

Robert E. Overstreet, PhD.


In 2003, the United States Air Force embarked on one of the largest and most comprehensive logistical transformation to delineate the logistics community’s strategy for supporting the warfighter. A key aspect of this campaign plan was to leverage information technology through an enterprise resource planning (ERP) solution called the Expeditionary Combat Support System (ECSS), a “big-bang” approach. In early 2012, the ECSS program was cancelled mainly due to uncontrollable increases in costs and schedule overruns. In late 2012, the Air Force Sustainment Center (AFSC) launched the Maintenance, Repair, and Overhaul initiative (MROi), a “small-bang” approach, to increase enterprise visibility and efficiency across all three Air Logistics Complexes and Aircraft Maintenance and Regeneration Group. Additionally, MROi should fill some of the gaps deferred by ECSS. MROi is a means to salvage, correct, and continue the work started during the ECSS project. AFSC attempts to transform itself into a more capable organization thru MROi while providing savings to the taxpayers from resulting improvements in efficiencies. The MROi team attempts not to ignore lessons learned from ECSS; however, MROi is delayed by acquisition category determination, system implementation source selection, and network architecture evaluation, which are out of their control. Critical success factors, antecedents, and theories were discovered that can help develop a framework that may be of great importance to the government.

AFIT Designator


DTIC Accession Number