Date of Award


Document Type


Degree Name

Master of Science


Department of Systems Engineering and Management

First Advisor

Jason M. Turner, PhD


Knowledge has been viewed as a critical component for organizations. Consequently, organizations implement Knowledge Management Systems (KMSs) to seek competitive advantages, but they may encounter mixed results. This research draws on previous information system and knowledge management system success-related literature and selects eight factors that are believed to be critical for the successful implementation of a KMS. These factors were derived through a literature search of current KMS success-related literature. The purpose of this study is to identify factors that could have a clear influence on the development and implementation of KMSs. The study presents the empirical examination of a theoretical model of KMS success for predicting system use by law enforcement officers. The research findings were accomplished through a validated questionnaire that surveyed 10 law enforcement officers from various agencies. These results contribute to the literature by empirically supporting the hypothesized relationships between identified success factors and KMS success. Though limited in sample size, this research can serve as a foundation for future studies, which can help identify other factors critical for KMS success. The comprehensive model can be used to undertake further research and thus add value to knowledge management system-based literature. In addition to its theoretical contributions, the study also presents important practical implications through the identification of specific infrastructure capabilities leading to KMS success.

AFIT Designator


DTIC Accession Number