Date of Award
Master of Science in Logistics and Supply Chain Management
Department of Operational Sciences
Daniel W. Steeneck, PhD.
Extensive research on the impact of shipping and packaging errors in the private sector finds numerous negative outcomes, including reduced customer satisfaction, reduced customer loyalty, and lower profitability. However, little research has been done examining the impact of order fulfillment errors on military operations. The purpose of this research is to quantify the impact of supply discrepancy reports (SDRs) on military aircraft readiness metrics, including cannibalizations, not mission capable supply (NMCS) hours, aircraft availability and MICAP hours. Results show SDRs significantly impact aircraft readiness metrics in seven of the fifteen analyses conducted. Additionally, a quasi-experimental study is implemented at DLA Distribution Susquehanna, Pennsylvania (DDSP) aimed at reducing supply discrepancies using performance measurement and feedback over a seventeen-week period. Cumulative sum (CUSUM) control charts showed a decline in the number of reported SDRs for fifteen consecutive weeks, amounting to the lowest average in over six years. The results of this research suggest that aircraft readiness metrics across the Air Force could show measurable improvement if similar SDR reduction strategies are implemented throughout more DoD suppliers.
DTIC Accession Number
Weber, Michael J., "Managing Supply Discrepancies: The Effect of Performance Measurement and Feedback on Order Fulfillment Quality" (2018). Theses and Dissertations. 1866.