Date of Award

9-1992

Document Type

Thesis

Degree Name

Master of Science

First Advisor

Phillip E. Miller, PhD

Second Advisor

Craig M. Brandt, PhD

Abstract

This thesis compared vehicle maintenance training between the U.S. Air Force (USAF) and a leading civilian training organization, Cuyahoga Valley Joint Vocational School (CVJVS), using benchmarking. First, the study identified the USAF and civilian automotive training industries conduct training. Next, the researchers identified common areas for comparison between training programs. Then, the industry leader's best practice was identified. The best practice at CVJVS as the National Automotive Technicians Education Foundation (NATEF) certification process. In applying this practice at Chanute, the researchers identified three deficient areas, or negative gaps. The first gap was in the number of hours of instruction. The second gap was the lack of high priority tasks included in Chanute's curriculum. The third gap was in Chanute's infrequency of returning instructors to the automotive industry for update training. Finally, three further findings were revealed. Chanute's acquisition process of vehicle trainers has not provided the latest vehicle technology. Chanute's advisory committee, the Utilization and Training Workshop, does not convene often enough to address training needs in a timely manner. Finally, Chanute has applied computer-based instruction and distance-learning to an extent not observed at other civilian training organizations.

AFIT Designator

AFIT-GLM-LSM-92S-32

DTIC Accession Number

ADA260400

Comments

The authors' Vita pages are omitted.

Presented to the Faculty of the School of Systems and Logistics

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