Date of Award

12-1993

Document Type

Thesis

Degree Name

Master of Science

First Advisor

Craig M. Brandt, PhD

Second Advisor

Wayne G. Stone, PhD

Abstract

The purpose of this study is to build a plan for implementation of Total Quality Management in the Republic of China Air Force. The primary TQM elements are reviewed through definitions, advantages, principles, tools and techniques, education and training, and continuous improvement. In order to establish a TQM plan, the related experience of quality improvement in the U.S. DOD are referenced. The characteristics of ROCAF related to TQM are analyzed and related culture issues are mentioned. The implementation plan includes four parts, top management orientation, TQM structure establishment, empowerment, and continuous improvement. A Chinese view of TQM continuous improvement models is recommended in this research. As a result of this research, the author found that the thousands of years of traditional Chinese culture have great potential for Total Quality Management implementation, and the ROCAF should maintain and develop these valued culture assets for quality improvement.

AFIT Designator

AFIT-GLM-LAL-93S-10

DTIC Accession Number

ADA275916

Comments

The author's Vita page is omitted.

Presented to the Faculty of the School of Logistics and Acquisition Management of the Air Force Institute of Technology.

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